At Executive Class Travel, we are dedicated to delivering exceptional chauffeur services with a focus on your comfort and satisfaction. Our refund and returns policy for Executive Class and Economy Class bookings is designed to provide you with a clear and straightforward process.
8. Cancellations, Cancellation Charges, No Shows, Refunds, Child Seats
8.1 Passengers can cancel a reservation, subject to terms that are suitable for the booking, except with written agreement by Executive Class Travel.
8.2 Cancellations must be made at least 3 hours before the booking time through email at contact@executiveclasstravel.co.uk or mobile at 0333 090 0941.
8.3 Cancellations made 3 hours or more before the booking time qualify for a 100% refund of the payment.
8.4 No refunds will be issued for bookings made in error by the customer.
8.5 No refunds will be issued for cancellations made within 3 hours of the booking time.
8.6 If a pricing mistake occurs during reservation by a staff member, the customer will be informed. They must either pay the price difference or receive a full refund.
8.7 Ensure that all pickup and drop-off locations are included in the booking. Failure to adhere to these locations may result in corresponding charges by the driver.
8.8 Child seats may not always be available. Children aged 12 or those measuring at least 135 cm in height may travel in the back seat without a child seat .
8.9 If a flight or train is delayed by over 3 hours, Executive Class Travel will attempt to arrange alternative transportation. However, this may not always be possible. If alternative transport is not arranged, the booking will be canceled with no refund provided.
8.10 A 15-minute grace period is allotted for address collections, and a 1-hour grace period is allotted for airport collections following the flight’s landing. Waiting time beyond the grace period incurs a charge of £15 for every 15 minutes, calculated proportionally.
Cancellations:
Executive Class Reservations:
- Cancellations made at least 3 hours before your scheduled pickup time will receive a full refund.
- Cancellations made within 3 hours of your pickup time, no refunds will be issued.
Economy Class Reservations:
- Cancellations made at least 3 hours before your scheduled pickup time will receive a full refund..
- Cancellations made within 3 hours of your pickup time, no refunds will be issued.
Refunds:
Refunds for Executive Class and Economy Class reservations will be processed within 7-10 business days from the date of cancellation and will be issued to the original payment method used for the booking. The exact time for funds to reflect in your account may vary depending on your bank or payment provider.
Modifications:
If you need to modify your Executive Class or Economy Class booking, please contact our customer support team at contact@executiveclasstravel.co.uk or call us on 0333 090 0941 at least 2 hours before your scheduled pickup time. We will make every effort to accommodate your request, based on vehicle availability.
No-Shows:
If you do not show up for your scheduled pickup without prior notice or if you fail to meet your driver at the agreed-upon location, the full fare for the ride will be charged, and no refund will be issued.
Inclement Weather:
In the event of extreme weather conditions or unforeseen circumstances leading to service disruptions for Executive Class and Economy Class bookings, we will work with you to reschedule your booking or provide a refund, depending on the circumstances.
Contact Us:
For any questions or further assistance concerning our refund and returns policy for Executive Class and Economy Class, please do not hesitate to contact our customer support team at:
Telephone number: 0333 090 0941
E-mail: contact@executiveclasstravel.co.uk
We value your trust in Executive Class Travel and are committed to delivering top-quality chauffeur services in the United Kingdom. Our priority is your satisfaction, and we strive to ensure that your travel experience is as smooth as possible.
