While chauffeurs are able to assist with the loading & unloading of your luggage, they cannot transport unaccompanied bags or items. In the event you need to book an additional vehicle to transport extra luggage, we ask that one of the passengers ride along in that vehicle with the chauffeur.

The flight number allows us to track the flight’s status and adjust the pickup time for any delays or early arrivals (where possible), as well as ensuring the chauffeur waits at the right terminal. We offer similar arrival tracking for pickups at major train stations as well. Please keep in mind that your chauffeur can only track one flight at a time. You are welcome to include any additional flight details in the “Notes” section of your booking, but the complimentary flight tracking & pickup time adjustment can only be performed for a single flight.

If you are travelling with a pet, please give us advance notice by including the basic details along with the total number of passengers in the “Note” field when booking. We ask that whenever possible, your pet is transported in a suitable crate or mat. In the event excess hair or damage is left behind, you may be asked to cover the cost of cleaning after the service. While most of our partners are willing and able to transport pets, they reserve the right to refuse the carriage of an animal which was not agreed to and added to the Special Requests field prior to the service. The only exception is service animals.

The maximum luggage allowance shown for each booking is based on safety, so we do not recommend exceeding this limit. If you are traveling with more luggage than the allowance, ensure you book enough vehicles to be able to transport all your belongings without going over the maximum capacity. Chauffeurs retain the right to refuse service based on the amount of additional luggage, and excess baggage may also result in additional charges.

To ensure cleanliness and air quality for all our guests, smoking is not permitted in Blacklane vehicles. This includes cigarettes, e-cigarettes, cigars, and any other tobacco or non-tobacco products consumed via smoking. Violating this policy can result in additional charges.