General Terms & Conditions

ExecutiveClassTravel > General Terms & Conditions

1. Introduction

Welcome to Executive Class Travel (“we,” “our,” “us”). These Terms & Conditions apply to all services provided by Executive Class Travel. By using our services, making bookings, or engaging with our platform, you agree to these terms. Please read them carefully. If you do not agree with these terms, please do not use our services.

2. Booking Acknowledgement and Journey Details

2.1 Upon booking, you will receive a confirmation email. It is your responsibility to check all details for accuracy. If any discrepancies are found, please contact us immediately to rectify them. Failure to do so may result in service issues for which Executive Class Travel cannot be held liable.

2.2 A ‘Journey Details’ email will be sent when the journey has been assigned to a driver. This email contains pickup instructions and the driver’s contact details. Please ensure you have this information with you during your trip. Refunds will not be issued for passengers who forget to carry this email.

3. Flight Delays and Missed Flights

3.1 Executive Class Travel is not responsible for missed flights due to factors beyond our control, such as traffic delays, accidents, vehicle breakdowns, severe weather conditions, or unforeseen circumstances.

3.2 Passengers are advised to arrive at the airport at least 2 hours before their flight’s departure to account for potential delays on the way to or from the airport. Executive Class Travel is not liable for missed flights if passengers do not allow two hours of check-in time. Passengers are free to choose to arrive at the airport with less than 2 hours of check-in time, but we accept no responsibility for missed flights resulting from this choice.

3.3 We recommend that all passengers have adequate travel insurance before making a booking.

3.4 No costs will be refunded to passengers who do not wait for their driver and opt for alternative transport.

4. Vehicle Capacity and Luggage

4.1 Executive Class Travel is not responsible if a passenger’s luggage or passenger requirements exceed the capacity of the booked vehicle. If you are unsure about the capacity of the vehicle you’ve booked, please contact our customer services team immediately. You can reach us by telephone at 0333 090 0941 or email at

4.2 For passenger safety, insurance purposes, and compliance with taxi/private hire regulations, all luggage must be stored in the vehicle’s boot/trunk. Luggage cannot be placed on passenger seats or in footwells. Please consider this when selecting a vehicle. If your luggage exceeds the vehicle’s boot/trunk capacity, the driver cannot proceed with the trip. We will attempt to provide an additional vehicle; however, if one is not available, your booking will be cancelled with no refund issued.

4.3 Executive Class Travel reserves the right to refuse carriage of animals (excluding registered guide/service dogs) that were not arranged during booking. All animals must be secured in an appropriate transport crate or box. We are not responsible for any costs incurred due to non-compliance with this requirement.

4.4 The driver’s discretion on the day of travel determines the exact route of your journey. Requests for alternate routes will be evaluated on a case-by-case basis.

5. Contact Information and Flight Details

5.1 Please provide your arrival times and dates within the UK when making a booking. We do not monitor outbound flight information.

5.2 If your flight experiences significant delays, please inform us immediately.

5.3 In the event we cannot fulfil your booking, we will notify you as soon as possible. You will receive a full refund of the amount paid to your payment card. This refund may take 7-10 business days to appear in your account, depending on your bank. Executive Class Travel is not responsible for any additional charges incurred due to arranging alternative transport.

6. Booking Conditions

6.1 You agree to these conditions by placing a reservation or booking with Executive Class Travel via our website ( The contract will be subject to these conditions. Executive Class Travel reserves the right to revise these terms & conditions without prior notice. Any revisions will become effective one hour after posting on our website.

6.2 Specifications for the services are based on our sales documentation unless explicitly varied in the passenger’s reservation (if accepted by Executive Class Travel). Services will be supplied as per our published price list. Any reservations not matching these specifications will be adjusted accordingly. Materials on our website, brochures, price lists, or other documents are for illustrative purposes only.

6.3 Executive Class Travel reserves the right to make changes to the service specifications to comply with applicable safety, statutory, or regulatory requirements. Such changes should not materially affect the service’s performance.

6.4 Subcontractors are not authorized to make claims or representations about the service unless confirmed in writing through email, telephone, or another form by Executive Class Travel. By entering into the contract, passengers acknowledge that they do not rely on and waive any claims for breach of, any unconfirmed representations.

6.5 No variation to these conditions will be binding unless agreed upon in writing through email, telephone, or another form between authorized representatives of the passenger and Executive Class Travel.

6.6 Any errors or omissions in our sales literature, quotations, price lists, or other documents will be corrected without liability to Executive Class Travel.

6.7 The service’s price will be the amount listed in Executive Class Travel’s current published price list on the reservation’s acceptance date. Any quotes provided by Executive Class Travel that are not based on the published price list are valid for 24 hours or as specified by the provider.

6.8 Executive Class Travel reserves the right to increase the service price by giving notice to the passenger. This increase will reflect any additional costs incurred beyond the provider’s control, such as foreign exchange fluctuations, currency regulations, alteration of duties, changes in delivery dates, quantities, or specifications requested by the passenger, or any delay resulting from the passenger’s instructions or failure to provide adequate information or instructions.

6.9 Executive Class Travel may utilize subcontractors (third parties) to provide services to passengers. Contact details of any such third parties will be provided upon reasonable request and at Executive Class Travel’s discretion.

6.10 Address collections have a maximum waiting time of 15 minutes, while airport collections have a waiting time of 1 hour. If the passenger is not contacted within the grace period, the reservation is marked as a ‘no-show’ and will be subject to relevant charges.

6.11 Hourly Booking Rules

Hourly Booking Types:

  • 1-Hour Journey: Hourly bookings start from a minimum of 1 hour to 24 hours. For every 1-hour journey, passengers are entitled to a complimentary 15-mile allowance. This means that the fare for the first 15 miles is included in the hourly rate, and standard fare charges apply beyond 15 miles. This way, the passenger receives an additional 15 miles included for each 1-hour increment in their journey, up to a maximum of 360 miles for a 24-hour journey.
  • Booking Confirmation: Hourly bookings are subject to availability and confirmation by Executive Class Travel.
  • Luggage Capacity: Passengers are advised to select a vehicle category that matches their luggage capacity requirements. For specific luggage guidelines, please refer to our vehicle categories.
  • Route and Stops: The route and stops for hourly bookings are determined by the passenger. Passengers can make multiple stops during the booked time frame.
  • Hourly Rate Calculation: The hourly rate covers both waiting time and the distance travelled within the selected time frame. For 1-hour journeys, passengers are entitled to a complimentary 15-mile allowance. Standard fare charges will apply to mileage beyond this allowance. For 2-hour journeys, passengers are entitled to a complimentary 30-mile allowance. Standard fare charges will apply to mileage beyond this allowance. For journeys lasting beyond the initial 3 hours, the hourly rate applies for each category vehicle for the entire duration.
  • Additional Hours: If a booking exceeds the initially selected hourly duration, additional hours are billed at the hourly rate of the original booking.
  • Refreshments and Breaks: Passengers can request breaks and refreshment stops during hourly bookings. Such stops are considered part of the service and do not affect the hourly rate.
  • Payment: Payment for hourly bookings is processed according to the details provided at the time of booking.
  • Cancellations: Hourly bookings can be cancelled following our standard cancellation policy. For detailed information, please refer to our cancellation policy.
  • Alterations and Extensions: Any alterations or extensions to hourly bookings should be discussed with our customer services team. Additional charges may apply.

7. Terms Of Carriage

7.1 Executive Class Travel prices are based on passengers being ready to travel at the booked time. Passengers must book their airport transfers/taxis according to airline check-in times and guidelines.

7.2 All meets, excluding airport pickups, have a 15-minute free waiting time. Thereafter, passengers will be charged £15 for every additional 15 minutes. For airport pickups, a 60-minute free waiting time is provided from the flight landing time. Beyond this, passengers will be charged.

7.3 Passengers who refuse to pay additional waiting time may be refused travel by the driver. The refund policy applies in such cases.

7.4 Executive Class Travel drivers will not accept responsibility for luggage loss or damage. Passengers are responsible for ensuring their luggage is loaded/unloaded if they accompany it on the journey. Executive Class Travel may refuse transport due to excess luggage.

7.5 Vehicles are booked as requested by passengers. Executive cars accommodate a maximum of 3 passengers and 2 luggage and for Economy Class vehicles cars accommodate a maximum of 4 passengers and 2 luggage. If the passenger’s luggage exceeds the booked vehicle’s capacity, additional charges may apply.

7.6 If an Executive Class Travel vehicle breaks down, is involved in an accident, or encounters traffic delays on the way to pick up or drop off passengers, Executive Class Travel is not responsible for ongoing costs or losses, including missed flights or trains.

7.7 The following items are not permitted in Executive Class Travel vehicles:

  • Explosives, firearms, flammables, tear gas, mace, pepper spray
  • Perishables
  • Fragile, breakable, or temperature-sensitive items
  • Pets, insects, animals (other than registered Guide Dogs for the visually impaired)
  • Cash
  • Hazardous waste
  • Pressurized containers
  • Securities and negotiable papers
  • Human remains
  • Alcoholic beverages or anything containing alcohol
  • Illegal narcotics/drugs

8. Cancellations, Cancellation Charges, No Shows, Refunds, Child Seats

8.1 Passengers can cancel a reservation, subject to terms that are suitable for the booking, except with written agreement by Executive Class Travel.

8.2 Cancellations must be made at least 24 hours before the booking time through email at or mobile at 0333 090 0941.

8.3 Cancellations made 24 hours or more before the scheduled service time will receive a full refund. Cancellations within 24 hours of the scheduled service time are non-refundable. All refund requests will be processed within 7-10 business days. In case of a no-show, no refunds will be provided.

8.4 No refunds will be issued for bookings made in error by the customer.

8.5 No refunds will be issued for cancellations made within 24 hours of the booking time.

8.6 If a pricing mistake occurs during reservation by a staff member, the customer will be informed. They must either pay the price difference or receive a full refund.

8.7 Ensure that all pickup and drop-off locations are included in the booking. Failure to adhere to these locations may result in corresponding charges by the driver.

8.8 Child seats may not always be available. Children aged 12 or those measuring at least 135 cm in height may travel in the back seat without a child seat.

8.9 If a flight or train is delayed by over 3 hours, Executive Class Travel will attempt to arrange alternative transportation. However, this may not always be possible. If alternative transport is not arranged, the booking will be cancelled with no refund provided.

8.10 A 15-minute grace period is allotted for address collections, and a 1-hour grace period is allotted for airport collections following the flight’s landing. Waiting time beyond the grace period incurs a charge of £15 for every 15 minutes, calculated proportionally.

9. General Applications

9.1 Executive Class Travel is not liable for delays or failures in service performance caused by circumstances beyond our reasonable control. These circumstances include acts of God, accidents, war, regulations, traffic, strikes, flight delays, power failures, and machinery breakdowns, among others.

9.2 Except as expressly provided in these conditions, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

9.3 Executive Class Travel shall not be liable for any direct or consequential loss or damage, including loss of profit, or indirect or special loss, costs, expenses, or other claims, whether caused by the negligence of the provider, its employees, agents, or otherwise, unless explicitly provided for in these conditions.

9.4 If clause 7.4 is applicable, Executive Class Travel, without prejudice to any other right or remedy, is entitled to cancel the contract or suspend further deliveries under the contract without liability. If services have been delivered but not paid for, the price becomes due and payable immediately.

9.5 Passengers undertake not to disclose the contract and any information obtained in connection with Executive Class Travel’s business and products without prior written consent. This condition survives the contract’s termination.

9.6 All images on the website are for illustrative purposes only. The actual vehicle depends on the type selected, such as Saloon or V-class cars.

10. Miscellaneous

10.1 No waiver by Executive Class Travel of any breach of the contract by the passenger is considered a waiver of any subsequent breach.

10.2 If any provision of these conditions is held by a competent authority to be invalid or unenforceable in whole or in part, it does not affect the validity of the other provisions or the remainder of the provision in question.

11. Grace Period

11.1 While we strive to be on time for your booking, unforeseen circumstances can sometimes cause delays. All bookings are subject to a ‘Grace Period’ to allow drivers extra time to arrive at the pickup location and complete your journey.

11.2 For airport collections, we provide a one-hour (1) grace period. If you don’t wait for your driver and arrange alternative transport, your booking will be marked as cancelled, and no refund will be issued. If your driver has not arrived at the pickup location after the grace period has passed and you arrange alternative transport, please email our office or contact us on 0333 090 0941 to inform us. You will receive a refund to your card for the full amount paid. This may take 7-10 business days to appear in your account, depending on your bank.

11.3 For journeys not originating from an airport, we provide a fifteen (15) minute grace period. If you don’t wait for your driver and arrange alternative transport, your booking will be marked as cancelled, and no refund will be issued. If your driver has not arrived at the pickup location after the grace period has passed and you arrange alternative transport, please email our office to inform us. You will receive a refund to your card for the full amount paid. This may take 7-10 business days to appear in your account, depending on your bank.

12. Complaints

12.1 We strive to provide excellent service. If you have any complaints, please contact our customer service department at or 0333 090 0941. We aim to acknowledge all complaints within 24 hours and resolve them within 7 business days. For formal complaints, please provide detailed information about the issue and any relevant documentation.

12.2 Please note that some calls may be recorded for quality and training purposes.

13. Governing Law

13.1 The Contract shall be governed by the laws of the United Kingdom. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.